Senior Applications Analyst

About the role

Join ALEC Holdings as a Senior Applications Analyst and help enhance user experience, drive adoption, and support business‑critical applications across construction projects. You will act as the bridge between site teams, business users, and the IT Applications team, ensuring our digital solutions deliver real value.

Key responsibilities

• Provide second‑level application support, triage and resolve issues, and document root causes.
• Monitor application health, identify recurring issues, and contribute to operational stability.
• Spend 2‑3 days per week on project sites to understand usage and challenges.
• Drive user adoption through training, communications, and adoption metrics.
• Gather high‑level requirements, assess gaps, and feed enhancements into the product backlog.
• Lead customer onboarding, pilot programs, and act as the primary support point for external users.

Required profile

• 5+ years of experience in application support, analysis, or product adoption.
• Strong understanding of construction site operations and ability to translate site needs into actionable feedback.
• Excellent written and verbal communication skills for non‑technical audiences.
• Willingness to work onsite at project locations regularly.

Required skills

• Power BI for building adoption metrics and dashboards.
• Azure DevOps for backlog management.
• Microsoft Teams as a support and communication channel.

What we offer

• Opportunity to contribute to some of the UAE’s most iconic construction projects.
• A collaborative environment that values innovation and excellence.
• Professional growth and career progression opportunities.