Senior Business Development Representative

About the role

Genesys is seeking a Senior Business Development Representative to drive outbound prospecting and pipeline generation across strategic accounts in North Africa. The role will work closely with Account Executives to deliver cloud‑based CX solutions and help expand the company’s presence in a high‑growth region.

Key responsibilities

• Drive outbound prospecting across strategic accounts in North Africa through calls, email, LinkedIn, and targeted campaigns.
• Identify, research, and engage key decision‑makers within enterprise and mid‑market organizations.
• Partner closely with Account Executives to support account‑based strategies and territory development.
• Qualify inbound and marketing‑generated leads to convert into sales‑qualified opportunities.
• Articulate the value of Genesys’ cloud and CX solutions aligned to customer challenges.
• Generate consistent, high‑quality pipeline aligned to regional revenue goals.
• Maintain accurate activity tracking, opportunity management, and reporting in Salesforce.
• Meet and exceed KPIs related to meetings booked, pipeline generated, and opportunity conversion.

Required profile

• 3–5 years of experience in a BDR, SDR, or Inside Sales role within SaaS, CX, cloud, or technology environments.
• Fluent in French (essential) and professional proficiency in English.
• Strong understanding of North African markets and business culture.
• Proven track record of outbound prospecting and pipeline generation success.
• Comfortable engaging mid‑to‑senior level stakeholders in complex organizations.
• Must currently reside in the UAE with legal authorization to work.

Required skills

• Salesforce
• LinkedIn Sales Navigator

What we offer

• Be part of a global leader in customer experience technology.
• Play a critical role in expanding a high‑growth region.
• Competitive compensation with performance‑based incentives.
• Clear career development pathways within a global sales organization.
• Collaborative, diverse, and inclusive team environment.