Senior Front Office Ambassador

About the role

Emaar Hospitality Group’s Address Hotels + Resorts brand seeks a Senior Front Office Ambassador to ensure an exceptional guest experience in a highly empowered environment. You will represent the brand throughout the guest journey, delivering a flawless stay from check‑in to check‑out and turning each guest into a happy fan of the hotel’s rooms and facilities.

Key responsibilities

• Conduct all operational tasks in the Front Office while adhering to service standards and procedures.
• Go the extra mile to exceed guest expectations whenever possible.
• Prevent complaints and ensure effective service recovery when needed.
• Pro‑actively communicate with fellow Ambassadors, always keeping the guest’s interests at heart.

Required profile

• Genuine service personality with high emotional intelligence.
• Minimum 4 years of experience in the hospitality industry.
• At least 2 years in a supervisory role or similar experience within a 5‑star hotel environment.
• High school diploma required; a college degree in Hotel Management or a related field is preferred.
• 1–3 years of experience in a comparable position at a 5‑star hospitality company.