Senior IT Field Engineer

About the role

Whitehats LLC is looking for an experienced Senior IT Field Engineer to join its technical services team in Dubai. The role is hands‑on and customer‑facing, providing onsite support and managing IT infrastructure across client sites.

Key responsibilities

• Provide onsite IT support and technical assistance across customer environments.
• Manage and troubleshoot servers, networks, Windows Server, Active Directory, Microsoft 365 and Azure environments.
• Configure and troubleshoot VLAN, VPN, routing, switching and Wi‑Fi solutions.
• Install, maintain and support VMware, Hyper‑V and physical server environments.
• Manage security solutions such as FortiGate, Sophos, Cisco and Ubiquiti.
• Support backup and disaster recovery solutions (Veeam, Acronis, Azure Backup).
• Document systems, perform maintenance and coordinate with customers and internal teams.

Required profile

• Minimum 3 years of hands‑on experience in IT infrastructure and field support.
• Bachelor’s degree in IT, Computer Science, Computer Engineering or related field.
• Strong customer‑facing skills and ability to handle technical discussions.
• Experience with MSPs or system integrators is strongly preferred.
• Willingness to travel to client locations across Dubai and other Emirates.

Required skills

• Windows Server and Active Directory
• Microsoft 365 and Azure
• Networking: VLAN, VPN, routing, switching, Wi‑Fi
• Virtualisation: VMware, Hyper‑V, physical servers
• Security: FortiGate, Sophos, Cisco, Ubiquiti
• Backup/DR: Veeam, Acronis, Azure Backup