Senior IT Officer (UAE National)

About the role

The Senior IT Officer will ensure the health, availability and security of the company’s IT network infrastructure at the Dubai site. Reporting to the Group IT team, the incumbent will provide first‑line support, maintain hardware and software assets, and drive continuous improvement of IT service delivery.

Key responsibilities

• Provide first‑line technical support to end‑users, diagnosing and resolving hardware, software and network issues.
• Install, configure and maintain laptops, desktops, printers and other peripherals in line with company policies.
• Administer Microsoft Office 365, Active Directory, DNS and DHCP services.
• Monitor system and network performance, conduct preventive maintenance and health checks.
• Maintain accurate documentation of assets, troubleshooting steps and technical procedures.
• Escalate unresolved incidents to higher‑level support and coordinate with external vendors.
• Configure and manage backup solutions, including Synology backup systems.
• Design and improve IT service delivery processes to meet SLA requirements.
• Liaise with internal clients and Group IT teams to gather requirements and support infrastructure upgrades.

Required profile

• Bachelor’s degree in Computer Engineering or equivalent.
• UAE National.
• Relevant Cisco and Microsoft certifications preferred.
• Proven experience in IT support and infrastructure management.

Required skills

• Microsoft Office 365 administration.
• Active Directory, DNS and DHCP management.
• Hardware and software troubleshooting.
• Network troubleshooting and security basics.
• Backup configuration (Synology).
• Service ticket handling and SLA design.
• Cisco and Microsoft technologies.