Senior IT Support Engineer

About the role

Provide technical support for hardware, software, and network issues while troubleshooting complex desktop and application problems. Manage and maintain end‑user devices, including laptops, desktops, printers, and iOS devices across Windows and macOS environments.

Key responsibilities

• Support hardware, software and network issues for end‑users.
• Troubleshoot and resolve complex desktop and application problems.
• Maintain laptops, desktops, printers and iOS devices.
• Provide support for Windows/macOS, Outlook/O365, Intune/ABM, JAMF, Next Think and other enterprise applications.
• Ensure basic security software and Active Directory functionality.
• Support meeting‑room equipment and coordinate with vendors or internal teams.
• Mentor junior IT staff and offer technical guidance.

Required profile

• Bachelor’s degree in Information Technology, Computer Science or a related field.
• 4–7 years of hands‑on experience in IT Support, Desktop Support or End‑User Computing.
• Valid UAE driving license preferred for site visits and event support.

Required skills

• JAMF
• Security Software
• Active Directory
• ABM
• Next Think
• O365
• Outlook
• Intune
• macOS
• Windows