Senior Key Account Manager (Mandarin Speaker)

About the role

Rakbank is looking for an ambitious Senior Key Account Manager who speaks Mandarin to drive growth across Dubai and Abu Dhabi. The role focuses on expanding the liability portfolio, acquiring new-to-bank clients, and delivering an outstanding client experience.

Key responsibilities

• Manage and expand relationships with key corporate accounts and high‑value retail clients, acting as the primary point of contact.
• Drive acquisition of salary accounts, deposits and other retail products through corporate tie‑ups, and identify cross‑sell opportunities such as loans, credit cards, insurance and wealth solutions.
• Onboard new corporate relationships, conduct regular client reviews and ensure retention through proactive engagement.
• Deliver a seamless customer journey, handling escalations and maintaining high satisfaction levels.
• Ensure compliance with internal policies, regulatory requirements and KYC/AML guidelines, maintaining accurate documentation.
• Liaise with internal product, operations, credit and marketing teams to deliver integrated solutions.

Required profile

• Bachelor’s degree in Business, Finance or a related field.
• Relevant banking experience, preferably in HNWI, priority or relationship management, with a proven track record of growing high‑value client relationships.
• Strong knowledge of UAE banking regulations, Central Bank standards and AML guidelines, and familiarity with retail and wealth management products.

Required skills

• Proficiency with CRM systems.
• Experience using banking platforms and generating MIS reports.