Senior Manager - Technology Delivery & Business Solutions

About the role

This role leads technology and business transformation projects end-to-end, from initiation through go-live, hypercare and handover to business-as-usual. It works closely with business teams, implementation partners and vendors, and covers solution design, testing, training and stakeholder reporting.

Key responsibilities

• Own assigned technology and business transformation projects end-to-end, from initiation through go-live, hypercare and BAU handover.
• Partner with business teams to understand needs, map high-level processes, define future-state processes and document requirements.
• Manage implementation partners and vendors across scope, milestones, quality, risks, dependencies, issues, budgets and delivery commitments.
• Maintain project plans, RAID logs, action trackers, delivery governance, executive status reports and steering-committee updates.
• Coordinate solution design, architecture, security, integration and infrastructure dependencies with internal IT, Landmark Digital and vendors.
• Lead or coordinate SIT, UAT, training, business readiness, cutover, go-live and post-go-live stabilisation.
• Ensure complete documentation, support procedures, knowledge transfer, vendor escalation paths and formal transition into BAU.

Required profile

• 8+ years' experience in IT project/programme management, business analysis, enterprise applications or technology transformation.
• Strong experience in business-process mapping, requirements gathering, scope definition, gap analysis and future-state process design.
• Proven multi-vendor delivery experience across ERP, SaaS, integrations, retail technology, supply chain, finance, e-commerce or digital platforms.
• Excellent written documentation capability, including requirements, process flows, project plans, status reports, decision logs and acceptance criteria.
• Highly organised, proactive and able to manage multiple priorities, risks and stakeholders in a fast-moving retail environment.

Required skills

• Good understanding of D365 F&O, Store Commerce/POS, Azure, Power Platform, Power BI, APIs, data flows and enterprise integration is preferred.
• Strong stakeholder management, workshop facilitation, vendor management, negotiation and executive communication.