Senior Operations Executive – Services

About the role

The Senior Operations Executive will oversee end‑to‑end financial and operational processes for our services division, ensuring accurate invoicing, collections, reconciliations and vendor payments while delivering a high‑quality client experience.

Key responsibilities

• Own the full invoicing cycle – track invoices, chase overdue payments, manage ageing and ensure timely vendor payments.
• Run monthly reconciliations between CRM and accounting records, investigate variances and process agent and partner commissions against signed agreements.
• Maintain and improve defined operational processes, coordinate with external parties such as government departments, banks and vendors, and keep CRM and operational trackers data‑accurate.
• Handle escalated client issues, monitor complaint trends and drive root‑cause fixes to improve service quality.

Required profile

• Minimum 6 years of experience in operations, finance operations or a blended role, preferably within real‑estate, proptech, fintech or professional services.
• Proven track record of improving processes with measurable results (time saved, error reduction, cost recovery).
• Strong written and verbal English communication skills and the ability to explain why numbers do not reconcile.

Required skills

• Advanced Excel or Google Sheets – pivot tables, lookups, conditional logic and building models.
• Hands‑on CRM experience, preferably Salesforce.