Senior Product Manager – MENA Customer Experience Improvements

About the role

Amazon Customer Service is seeking a senior product leader to drive customer‑experience improvements across the MENA region. You will join a team of product managers, program managers and analysts to identify friction points, trace their root causes and deliver upstream and downstream solutions that enhance the overall CX.

Key responsibilities

• Analyze large‑scale customer friction data to pinpoint high‑impact opportunities and build business cases for improvement.
• Define and own the roadmap for MENA CX strategic initiatives while responding to emerging issues.
• Collaborate with cross‑functional partners and senior leaders to influence priorities and achieve consensus.
• Partner with product and technology teams to design and launch solutions that reduce defects and improve the service journey.
• Create sustainable mechanisms such as dashboards, tools and metrics to monitor impact and prevent future issues.
• Lead both tactical and strategic workstreams, driving measurable outcomes aligned with organizational goals.

Required profile

• 5+ years of product or program management experience, preferably in technology‑driven environments.
• Proven ability to distill complex data into clear visions and long‑term solutions.
• Strong stakeholder influence skills, with experience presenting data‑driven insights to senior leadership.
• Demonstrated customer obsession and track record of delivering measurable CX improvements.
• Bachelor’s degree or equivalent experience.