Senior Rate Management Specialist (RFQ)

About the role

DHL Global Forwarding is seeking a Senior Rate Management Specialist (RFQ) to lead complex rate and costing processes across systems and regions. You will act as a subject‑matter expert, mentor junior colleagues, and drive automation and digitalisation initiatives that enhance data accuracy and operational efficiency.

Key responsibilities

• Manage complex customer contracts and country tariffs, ensuring governance and system updates (e.g., CW1, RMS).
• Maintain high‑level accuracy of rates and costs, validating currencies and exchange rates.
• Lead improvements in auto‑rating and auto‑costing processes, integrating with QuoteShop and related platforms.
• Collaborate with commercial, operational, IT, and global account teams to align rate loading with customer needs.
• Provide expertise on Ocean Freight charge codes, calculators, USRs, and side charges.
• Support non‑standard operational rates in line with DGF Service Standards.
• Drive continuous improvement initiatives focused on automation, digitalisation, and process optimisation.
• Resolve complex system errors and conduct root‑cause analysis across CW1, RMS, Cargosphere, and other rate‑relevant tools.

Required profile

• Proven experience in rate management, contract and tariff governance within freight or logistics.
• Strong analytical mindset with a track record of improving data accuracy and process efficiency.
• Ability to mentor junior team members and influence cross‑functional stakeholders.
• Excellent communication skills and fluency in English.

Required skills

• Hands‑on experience with CW1 system.
• Proficiency in RMS platform.
• Familiarity with QuoteShop integration.
• Knowledge of Cargosphere or similar rate‑relevant systems.