Senior Sales Executive - Freight Forwarding

About the role

Milaha, a holding company with interests in maritime transport, logistics, port management and offshore marine services, is hiring a Senior Sales Executive for freight forwarding in Dubai. The role builds a database of potential customers, qualifies prospects by their business needs, commodities, trade lanes and service requirements, and secures purchase commitments and forecasts.

Key responsibilities

• Identify and build a prospect database of likely target customers and research them for qualification.
• Qualify leads by examining their business needs, commodities, trade lanes, contract information and service requirements, and assess their ability to pay and decision-making authority.
• Use product demos and presentations to convert prospects into customers and secure purchase commitments and accurate forecasts.
• Coordinate with Sales Support to review market data, competition and industry trends so quotations are generated competitively and on time.
• Negotiate commercial terms and conditions and coordinate with Sales Support, Product and Pricing to align them.
• Coordinate with Sales Support and Service Delivery to move agreements to booking, verify customer onboarding and hand over terms to Customer Service, Operations and Finance.
• Monitor committed volumes and profitability against service levels and contractual obligations, and educate customers on the shipment process.
• Record all data accurately in the CRM tool and comply with internal policies, government regulations and HSSEQ requirements.

Required profile

• Bachelor's degree preferred, with a strong academic background and good analytical and mathematical skills.
• 4-6 years' experience in a similar role; proven sales background in 3PL/logistics and experience with logistics processes, systems and solutions are preferred.
• Fluent English, written and spoken; other languages are an advantage.
• Customer focus, achievement orientation, relationship building, analytical thinking, compliance, composure, risk management and ability to motivate others.

Required skills

• Solid PC operation and Microsoft Office 365.
• Hands-on experience with Customer Relationship Management (CRM).