Senior Specialist – Platform Reliability and Application Support

About the role

Improve the production reliability of Inception42 platforms, products and applications for internal users and external customers. Combine application support experience with engineering to detect problems early, restore service effectively and prevent recurrence.

Key responsibilities

• Own end‑to‑end understanding of assigned services, including user journeys, data flows and third‑party dependencies.
• Implement service level indicators, build logs, metrics, traces, dashboards and alerting for rapid failure detection.
• Diagnose production issues across code, APIs, queues, databases, containers and underlying services.
• Respond to incidents, coordinate recovery, and communicate impact and mitigation to customers.
• Improve deployment readiness, health checks and recovery mechanisms with engineering teams.
• Conduct performance and resilience testing, identify capacity limits and failure modes.

Required profile

• Strong production application support or reliability engineering experience with complex incidents.
• Ability to read and debug code in Python, Java, C#, Go or JavaScript/TypeScript.
• Experience with observability, distributed tracing, alerting and service health measures.
• Working knowledge of Linux, containers, cloud services, APIs, databases and networking.
• Proven communication skills and independent problem‑solving ability.

Required skills

• Python, Java, C#, Go, JavaScript/TypeScript
• Git, CI/CD pipelines
• Observability tooling, distributed tracing, alerting
• Linux, containers (Docker, Kubernetes, OpenShift)
• Cloud platforms (Azure)
• Infrastructure as code, open observability tools

What we offer

• Open, diverse and inclusive culture with global vision.
• Learning, development and growth opportunities via structured training.
• Competitive remuneration package with healthcare, education support and leave benefits.