Senior Specialist, Product Operations

About the role

Mastercard is looking for a Senior Specialist, Product Operations in Dubai to join the team that implements and supports the Originating Institutions (OI) for Cross-Border Payment Services. The role covers all aspects of XBS configurations after technical integration until commercial launch, supports expansion programs for OIs, manages configuration projects across regions, leads related projects such as testing, migrations and special projects, and acts as a subject matter expert on the XBS Bank platform.

Key responsibilities

• Ensure accurate configuration of new Originating Institutions within the prescribed SLA, with attention to detail
• Track OI onboarding pipelines and follow up on pending details or confirmations from sales teams and OIs
• Flag anomalies in configuration data and follow up to obtain the needed details
• Support user acceptance testing for new functionality linked to configuration
• Activate new corridors, products, channels, pricing changes, branch additions and demographic changes for existing OIs
• Collaborate with regional product delivery, customer implementation and product management teams on configuration requirements
• Maintain records of configuration requests and provide metrics on the OI portfolio and pipelines to product management
• Support customer support teams with system details to resolve OI issues and contribute to process improvements
• Take on other specific projects assigned by the line manager

Required profile

• Bachelor's or Master's degree in Information Technology
• Minimum of 4 years of experience in the financial services industry; prior experience in cross-border payments strongly preferred
• Self-starter able to work independently, in fast-paced and ambiguous situations, and to manage multiple tasks
• Willingness to learn the technology, system structure and rules deeply
• Willingness to work in different shifts and, if required, relocate to another Mastercard location

Required skills

• Strong analytical and problem-solving skills
• Data and financial analysis skills and experience
• Project management, organization and task management
• Strong communication, collaboration and stakeholder management skills