Senior Technical Account Manager (UAE)

About the role

As a Senior Technical Account Manager at Checkout.com you will be the technical champion for our most strategic merchants in the UAE. You will combine deep payment‑data analysis with hands‑on technical expertise to help merchants optimise authorisation rates, increase revenue and adopt new Checkout.com products.

Key responsibilities

• Analyse merchant payment data to uncover insights and drive performance‑boosting initiatives.
• Act as a trusted advisor during business reviews, translating technical metrics into commercial value.
• Own the merchant’s API integrations and overall technical architecture.
• Lead incident response, coordinating internal teams to resolve critical issues quickly and communicate clearly with merchants.
• Project‑manage complex technical initiatives such as migrations, new product launches and infrastructure upgrades.
• Represent merchant needs internally, ensuring product and feature roadmaps reflect their feedback.

Required profile

• Minimum 4 years of experience in technical account management, payment platforms or related fintech roles.
• Proven ability to analyse data, identify growth opportunities and influence commercial outcomes.
• Strong communication skills to act as a liaison between merchants and internal engineering teams.
• Experience leading incident response and managing cross‑functional projects.

Required skills

• API integrations
• Restful APIs