Senior Traffic Systems Operator – Traffic Management Centers (UAE National)

About the role

The RTA is looking for a UAE national Senior Traffic Systems Operator to monitor and operate intelligent traffic systems in real time, ensuring smooth, safe and efficient traffic flow across Dubai. The role applies system protocols, predictive tools and incident response plans in coordination with internal and external partners, supporting the RTA's goal of seamless and innovative mobility.

Key responsibilities

• Contribute operational insights to Supervisors to improve system performance and congestion management, and align with RTA SOPs, safety standards and mobility strategies.
• Monitor traffic flow and incidents using iTraffic, UTC/SCOOT, SCADA, CCTV and predictive modules, and act on congestion or events.
• Execute incident response plans and update system records in iTraffic and Maximo according to SOPs and KPI targets.
• Operate signalized intersections, tunnels and tram-related networks, and escalate critical incidents, equipment faults and anomalies to the Supervisor.
• Coordinate with control centers such as ECCD and external agencies including Dubai Police, Civil Defense and Ambulance.
• Verify travel time dissemination via DMS and smart apps, and record shift handovers and observations in Maximo or the approved system.
• Report irregularities and recurring congestion patterns, recommend response plan improvements, and help refine incident management modules and predictive analytics use.

Required profile

• Diploma or bachelor's degree in Transportation Engineering, Civil Engineering or Traffic Management.
• 4+ years of experience for diploma holders, 7+ years after high school for others, in a related field.
• Ability to work in a 24/7 shift-based environment within the Traffic Management Center and control rooms.