Service Champion (Emiratized)
First Abu Dhabi Bank · Abu Dhabi
Job description
About the role
The Service Champion is the front‑line ambassador of the branch, delivering exceptional service to every visitor. You will welcome customers, understand their needs, and guide them toward digital solutions whenever possible, while also promoting FAB’s products and services.
Key responsibilities
- Welcome and assist customers visiting the branch, creating a positive first impression.
- Identify customers' needs, guide them to digital channels (FAB Mobile, ATMs, CDMs) when appropriate.
- Process transactions such as deposits, withdrawals, cheque clearing, foreign exchange, and provide related documentation.
- Generate leads and cross‑sell bank products, aiming to meet referral and NPS targets.
- Ensure error‑free transactions, compliance with audit, risk and security policies.
Required profile
- High school graduate with strong attention to detail.
- Minimum 2 years of relevant experience in the banking sector.
- Good knowledge of bank products, customer service principles and related policies.
- Ability to maintain confidentiality and handle customer information securely.
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Published 1 week ago
Expires 1 month from now
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First Abu Dhabi Bank
Abu Dhabi
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