Service Champion – Emiratized Role

About the role

The Service Champion is the front‑line ambassador of First Abu Dhabi Bank, welcoming visitors to the branch and ensuring a seamless, customer‑first experience. The role blends face‑to‑face service with digital guidance, helping customers complete transactions in‑branch or migrate to self‑service channels.

Key responsibilities

• Welcome and engage every branch visitor, creating a positive first impression and understanding their purpose of visit.
• Assist with core banking transactions such as deposits, withdrawals, cheque clearing, demand drafts, e‑statements, foreign exchange and banking letters.
• Guide customers to FAB Mobile, ATMs and CDMs for digital self‑service, highlighting features and benefits.
• Capture potential leads, meet referral targets and contribute to Net Promoter Score (NPS) goals.
• Process transactions accurately, ensuring zero leakage, compliance with audit, risk and regulatory policies.
• Collaborate with branch colleagues and internal stakeholders to continuously improve the customer experience.

Required profile

• High school graduate with strong attention to detail and a comfort with numbers.
• Minimum two years of experience in the banking sector, familiar with bank products and procedures.
• Ability to maintain high confidentiality and handle customer information securely.
• Good knowledge of customer service principles and basic computer skills.
• Proactive, customer‑obsessed attitude with a willingness to promote digital banking solutions.