Service Contract Executive – Electric Mobility

About the role

The Service Contract Executive will join Al-Futtaim Automotive’s BYD Aftersales team, supporting one of the fastest‑growing electric‑mobility brands in the region. The role focuses on creating, maintaining, pricing and administrating service contracts while ensuring data accuracy and compliance.

Key responsibilities

• Create and update service contracts for new vehicle models and fleet customers.
• Maintain contract data, parts pricing and cost structures in SAP IS‑AUTO.
• Process contract transfers, terminations, reinstatements and refund payouts.
• Provide contract‑related support and guidance to branch teams.
• Generate ad‑hoc reports and business insights for decision‑making.
• Support pricing initiatives, corporate pricing requests and new business programs.

Required profile

• Bachelor’s degree or diploma; automotive qualification or experience preferred.
• Minimum 3 years of experience with service contracts, pricing analysis and automotive aftersales.
• Strong analytical, numerical and stakeholder‑management abilities.
• Ability to handle multiple priorities, meet deadlines and work under pressure.

Required skills

• SAP IS‑AUTO (advanced knowledge).
• Microsoft Excel (advanced).
• Business intelligence and reporting tools.
• Pricing models, gross‑margin calculations and RSP/NSP pricing.
• Financial principles related to contract pricing.