Service & Parts Marketing and Communications Manager

About the role

Stellantis is looking for a Service and Parts Marketing and Communications Manager to work closely with inter-department and market managers on factory-led AS products, brand campaigns and promotions across regional media, including digital and social media, events and PR tie-ups. The role also works with general distributors' communication needs and covers the entire process from start to finish, ensuring outcomes align with the organization's strategic goals.

Key responsibilities

• Develop weekly and monthly content plans aligned with MOPAR and Stellantis brand strategy and market activities
• Support knowledge transfer to General Distributors (GD) in the region and coordinate all Service & Parts marketing and communication activities there
• Prepare, survey and execute the marketing communication part of target agreements with GDs, and implement regional and country-specific plans
• Develop marketing tools and materials with the advertising agency, the Regional Center, HQ and GDs, and explore new e-commerce and digital marketing channels
• Manage relationships with GD marketing teams and offline and online agency partners, and oversee the Stellantis and GD webpages in the region
• Support quarterly Service & Parts Marketing meetings and coordinate with Market Managers on regional and country activities
• Track budgets for regional and country campaigns (offline and online), manage PR and PO requests, and submit action plans before launching activities
• Analyze competitor marketing and communication activities and produce weekly and monthly reports
• Coordinate aftersales marketing for new model launches, including PR and timely marketing tools

Required profile

• University degree in Business Management, Sales & Marketing (master's degree preferred)
• 5-7 years of experience in automotive aftersales, preferably from an automotive manufacturer or tier-one supplier
• English and Arabic
• Strong organizational, analytical and financial skills, decision-making and project management skills

Required skills

• Excellent knowledge of Microsoft Excel, PowerPoint and Word
• Strong communication and interpersonal skills at all levels