Specialist Operations Training & Onboarding

About the role

instashop, the online local marketplace in the UAE and Egypt, is looking for a Specialist Operations Training & Onboarding in Dubai. You will design, implement and continuously improve onboarding and training programs for the on-ground team of riders and pickers, so that every team member has the knowledge, skills, tools and behavioural competencies needed to perform consistently.

Key responsibilities

• Own the end-to-end onboarding and training journey for riders, pickers and operational teams, ensuring timely completion of mandatory requirements and readiness for deployment.
• Design and deliver onboarding, refresher, upskilling and performance improvement programs based on operational needs, performance data, quality trends and skill gaps.
• Develop and maintain training content and assessment frameworks, including SOPs, manuals, presentations, videos, assessments and certification programs.
• Partner with Fleet and Operations to use KPIs, employee feedback and behavioural insights to coach and train employees.
• Track and report training effectiveness and operational readiness across productivity, compliance, quality, attrition and employee experience.
• Drive continuous improvement and cost efficiency, working with internal stakeholders and external vendors.
• Complete ownership of fleet branding execution.

Required profile

• Bachelor's degree required.
• Minimum 5 years of experience, with 3+ years in Training, L&D or a related function within operations.
• Strong verbal and written English, and Hindi/Urdu.
• Time management, organisational, interpersonal and customer service skills, plus problem-solving and conflict resolution.
• Ability to manage multiple priorities and to evaluate training effectiveness and recommend improvements.

Required skills

• Experience with e-learning platforms
• MS Office (Word, Excel, PowerPoint) and Google Workspace