Store Manager - Maxmara, Dubai

Store Manager - Maxmara, Dubai - Chalhoub Group This website uses cookies to ensure you get the best experience. Chalhoub Group and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics and marketing purposes. See our Cookie Policy to read more about the cookies we set. You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page. Accept all cookies Decline all non-necessary cookies Cookie preferences Select which cookies you accept On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly. If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link “Manage Cookies”, which is always available at the bottom of the site. To learn more about what the different types of cookies do, how your data is used when they are set etc, see our Cookie Policy. Strictly necessary These cookies are necessary to make the site work properly, and are always set when you visit the site. Vendors Teamtailor Analytics These cookies collect information to help us understand how the site is being used. Vendors Teamtailor Marketing These cookies are used to make advertising messages more relevant to you. In some cases, they also deliver additional functions on the site. Vendors Youtube, Linkedin, Meta Accept these cookies Decline all non-necessary cookies Skip to main content RETAIL & DISTRIBUTION · Dubai Store Manager - Maxmara, Dubai Apply now 🎉 INSPIRE | EXHILARATE | DELIGHTFor over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.What you'll be doing   Our Store Manager is responsible for driving the store business. They work towards achieving the store sales’ target, build a base of loyal VIP customers by recruiting and retaining them, manage the team and ensure full adherence to the brand’s guidelines and store processes.Key ResponsibilitiesDrive the Business Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members Define, execute and monitor the store action plan to achieve sales targets and KPIs. Manage the customer database to build strong relationship with customers and create future potential selling opportunities Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team. Conduct quarterly SWOT analysis and discuss the outcome with your team and line manager. Think hybrid by leveraging all type of point of sales online and offline. Team Leadership and Development Provide a clear vision to the team about the business and store’s vision and key directions Identify, recruit, develop and retain strong talents Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams. Act as a coach for the team members and promote growth mindset by leveraging the Group’s available learning tools and platforms an constantly monitor the team’s development plans and professional growth. Ensure performance improvement plans are discussed and documented in a transparent manner. Customer Experience Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital). Use the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively catering to their needs and preferences, the brand’s ecommerce business including different activities, offerings, activations, etc. Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them Operational Excellence Ensure all sales and operational policies and procedures (SOP’s) are followed and maintained in the store. Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store. Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Whatsapp Business, etc.) and ensure the team is well versed with it or overwise trained on it. Ensure all operating standards are followed from stock replenishment to organising displays as per the brand’s VM guidelines. Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action. What you’ll need to succeed   Experience in a leadership role within Luxury Fashion Retail Experience within Luxury retail UAE, Kuwait or Qatar What we can offer you   With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.   We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  We Invite All Applicants to ApplyIt Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status. Department RETAIL & DISTRIBUTION Role Store Manager Locations Dubai Contact Summia Abdou alhafeez Talent Acquisition Manager - Retail – PEOPLE & CULTURE CURRENT JOB OPENINGS Brand Manager - Asian Beauty RETAIL & DISTRIBUTION · Dubai PUIG Fragrance Consultant RETAIL & DISTRIBUTION · Multiple locations Store Manager - TOD'S RETAIL & DISTRIBUTION · Amman More jobs Dubai DIVERSITY With our people at heart, we believe in building a diverse work environment that nurtures and celebrates people’s differences, offers equal opportunities to all and ensures that our team members have a sense of belonging.Read more Apply now 🎉 RETAIL & DISTRIBUTION · Dubai Store Manager - Maxmara, Dubai Loading application form Close modal Already working at Chalhoub Group? Let’s recruit together and find your next colleague. Applicant tracking system by Teamtailor