Strategic Account Manager – Remote, $200k/year

About the role

Trilogy is redefining enterprise renewals by pairing seasoned account managers with an AI‑powered renewals agent named Fiona. In this remote senior position you will own the most valuable enterprise renewal accounts, focusing on executive relationship management, complex negotiations, and strategic decision‑making while collaborating with AI to streamline data‑driven tasks.

Key responsibilities

• Manage executive‑level relationships and negotiate multi‑year, seven‑figure renewal contracts for Trilogy’s top enterprise customers.
• Partner with Fiona, the AI renewals agent, to feed customer insights that improve its autonomy and accuracy.
• Analyze customer health signals, usage patterns, and commercial exposure to proactively secure favorable renewal outcomes.
• Utilize Salesforce and AI‑integrated tools to maintain accurate forecasts, detect renewal risks early, and prioritize high‑impact human interventions.
• Translate interaction insights into scalable process improvements that enhance the overall renewals operation.

Required profile

• Proven experience in enterprise renewals or strategic account management at a senior level.
• Demonstrated ability to engage with C‑suite executives and close complex, high‑value deals.
• Comfort with AI‑augmented workflows and a mindset of continuous improvement.
• Strong commercial judgment and the capacity to influence revenue outcomes.

Required skills

• Salesforce

What we offer

• Competitive base salary of $200,000 per year.
• Fully remote work arrangement.
• Opportunity to shape an AI‑first renewals framework within a fast‑growing software company.