Support Officer - Telesales (outsource role)
ADIB Group · Dubai
Job description
About the role
The Support Officer will provide backend assistance to the Telesales Unit, ensuring that all sales activities meet the bank’s quality standards and compliance requirements. This role involves monitoring calls, verifying transactions, and delivering feedback to agents to maintain high service levels.
Key responsibilities
- Cross‑verify products sold by agents to ensure accuracy.
- Maintain quality by conducting periodic call monitoring.
- Provide feedback to agents to help them improve client interactions.
- Deliver appropriate quality checks, skill assessments, and support to the team.
- Participate in regular review and development of quality control processes.
- Ensure compliance with bank policies and procedures.
Required profile
- Subject Matter Expert with strong knowledge of telesales processes.
- Good problem‑solving abilities.
- Excellent communication skills.
- Attentive to analyzing errors and reporting them.
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Published 11 hours ago
Expires 1 month from now
17 views · 0 interested
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ADIB Group
Dubai
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