Team Leader - Guest Relations

About the role

As a Team Leader in Guest Relations at Atlantis The Royal, you will deliver exceptional, personalized service to long‑stay guests, repeat visitors and VIPs staying in standard rooms. The role focuses on building strong relationships, anticipating needs and ensuring a seamless, memorable stay.

Key responsibilities

• Build and maintain relationships with long‑stay guests, repeat visitors and VIPs, acting as their primary point of contact.
• Handle pre‑arrival communications, special requests and room inspections to ensure preferences and welcome amenities are prepared.
• Monitor in‑stay satisfaction, perform daily rounds, and coordinate with other departments to fulfill guest requests.
• Conduct departure calls, gather feedback, upsell services and encourage repeat visits.
• Maintain accurate guest profiles and preferences in Opera, Hotlynk, Sevenrooms and Hotsos systems.

Required profile

• Minimum 1 year of front‑line hotel operations experience, preferably in Guest Relations, Front Services or VIP Services.
• Strong understanding of Forbes Five‑Star guidelines and ability to deliver service to that standard.
• Excellent communication skills and proactive problem‑solving approach.

Required skills

• Opera
• Hotlynk
• Sevenrooms
• Hotsos

What we offer

• Competitive tax‑free salary paid in AED.
• Generous food and beverage privileges and discounted rates at all Kerzner properties worldwide.
• Comprehensive health insurance with dental coverage, life insurance and annual flights home.
• Incentive programme, wellness and social initiatives.
• Access to world‑class training, career mobility and internal growth opportunities across the Kerzner portfolio.