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Team Leader Imperial Services

Atlantis Resorts · Dubai

🇬🇧 English

Job description

About the role

The Team Leader, Imperial Services will support the Assistant Manager in overseeing front‑office and food & beverage operations at Atlantis, The Palm. You will ensure seamless guest service by coordinating with Housekeeping and the Call Centre, while maintaining the high standards expected of a luxury resort.

Key responsibilities

  • Manage day‑to‑day front‑office activities and guest interactions.
  • Communicate effectively with Housekeeping and Call Centre to resolve guest requests.
  • Monitor and uphold service standards across the Imperial Services area.
  • Assist in scheduling, training, and supervising front‑office staff.
  • Handle guest complaints and ensure prompt, courteous resolutions.

Required profile

  • Bachelor’s degree in Hospitality Management or related field.
  • Minimum 2 years experience in a similar role within a luxury property.
  • Strong communication skills and ability to work in a fast‑paced environment.
  • Proven ability to collaborate across departments.

Required skills

  • Knowledge of front‑office procedures.
  • Understanding of food & beverage service standards.

What we offer

  • Competitive tax‑free salary paid in AED.
  • Generous food and beverage privileges.
  • Discounted rates at all Kerzner properties worldwide.
  • Comprehensive health and dental insurance.
  • Annual flights home, life insurance, and incentive programs.
  • Access to world‑class training, career mobility, and internal growth opportunities.

Questions fréquentes

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Published 1 month ago

Expires 3 days from now

78 views · 0 interested

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Atlantis Resorts

Dubai