Team Leader Imperial Services

About the role

The Team Leader, Imperial Services will support the Assistant Manager in overseeing front‑office and food & beverage operations at Atlantis, The Palm. You will ensure seamless guest service by coordinating with Housekeeping and the Call Centre, while maintaining the high standards expected of a luxury resort.

Key responsibilities

• Manage day‑to‑day front‑office activities and guest interactions.
• Communicate effectively with Housekeeping and Call Centre to resolve guest requests.
• Monitor and uphold service standards across the Imperial Services area.
• Assist in scheduling, training, and supervising front‑office staff.
• Handle guest complaints and ensure prompt, courteous resolutions.

Required profile

• Bachelor’s degree in Hospitality Management or related field.
• Minimum 2 years experience in a similar role within a luxury property.
• Strong communication skills and ability to work in a fast‑paced environment.
• Proven ability to collaborate across departments.

Required skills

• Knowledge of front‑office procedures.
• Understanding of food & beverage service standards.

What we offer

• Competitive tax‑free salary paid in AED.
• Generous food and beverage privileges.
• Discounted rates at all Kerzner properties worldwide.
• Comprehensive health and dental insurance.
• Annual flights home, life insurance, and incentive programs.
• Access to world‑class training, career mobility, and internal growth opportunities.