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Team Leader – Lobby Lounge (Luxury Hotel)

TALENTMATE · Doubaï

جديد
🇬🇧 English
Microsoft Office Opera Cloud

وصف الوظيفة

About the role

We are looking for a dynamic Team Leader to oversee the Lobby Lounge at Jumeirah Beach Hotel, delivering the signature Arabian luxury experience to our guests. The role involves managing daily operations, leading a multicultural team, and ensuring seamless service across all touch points.

Key responsibilities

  • Supervise daily lounge operations and coordinate with supporting departments.
  • Conduct pre‑shift briefings to align the team with service standards and operational priorities.
  • Prepare reports, maintain accurate records and perform regular quality audits.
  • Address guest inquiries and feedback promptly, escalating when necessary.
  • Uphold Jumeirah’s service policies, standards and compliance at all times.

Required profile

  • Proven experience in a similar role within a luxury 5‑star hotel environment.
  • Previous experience in the UAE is preferred; international luxury exposure is also valued.
  • Fluent English; additional language such as Russian is an advantage.
  • Strong passion for delivering exceptional guest experiences in a multicultural setting.
  • Professional and empathetic approach to managing guest feedback.

Required skills

  • Proficiency with Microsoft Office applications.
  • Experience using Opera Cloud property management system.

What we offer

  • Supportive and inclusive work environment.
  • Learning & development programmes and clear career pathways.
  • Opportunities for internal mobility within the Jumeirah portfolio.
  • Competitive financial incentives and comprehensive healthcare benefits.

Questions fréquentes

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TALENTMATE

Doubaï