Technical Parts Supervisor - Supply Chain (General Motors)

About the role

DHL Global Forwarding, the Group's air, ocean and road freight specialist, is hiring a Technical Parts Supervisor for its General Motors supply chain business in Dubai. The supervisor acts as the operational bridge between Quality, Technical and Parts Planning teams, turning insights on quality defects, technical issues and service campaigns into inventory strategies that keep parts available while avoiding excess stock.

Key responsibilities

• Maintain a high system fill rate so the right part is available at the right time
• Interpret technical bulletins and ensure accurate parts planning and inventory
• Plan part availability with Technical and Quality teams based on quality failure rates
• Monitor defect frequencies, warranty claims, repeat failures and statistical quality data to spot emerging trends
• Estimate short- and long-term demand per part number and model, and plan for seasonality
• Manage back orders and communicate timely fulfillment with all teams
• Analyse data to find trends, issues and improvement opportunities
• Work with Inventory Control to keep inventory accurate and meet order requirements
• Prepare and maintain reports on order status and fulfillment performance
• Enforce SOPs, improve the order fulfillment process and train team members on SOPs and best practices

Required profile

• Minimum 3 years of professional experience in order fulfillment, inventory management or supply chain management in the automotive industry
• Engineering degree (Automotive or Mechanical); additional education in supply chain management is a plus
• Strong organisational, communication and leadership skills, with the ability to motivate and guide a team

Required skills

• Proficiency in SAP or other inventory management software and systems
• Analytical skills with advanced MS Excel, Power BI or similar analytical tools

What we offer

• A competitive salary
• Possible further career development
• Opportunities within a global company with a strong focus on developing talent