Telecommunication Agent

About the role

We are looking for a Telecommunication Agent to deliver exceptional telephone service for guests at Rixos Premium Dubai JBR. The role involves answering calls professionally, handling guest requests, and supporting internal communication across hotel departments.

Key responsibilities

• Answer all guest calls courteously, manage the hotel switchboard, and route calls to the appropriate departments.
• Process long‑distance call vouchers, wake‑up call requests, and maintain accurate communication logs.
• Provide personalized service using the Fidelio guest profile system and stay informed of hotel facilities, promotions, and local attractions.
• Coordinate internal communications during emergencies and keep management availability up to date.

Required profile

• High school certificate or vocational diploma with at least 2 years experience in a luxury five‑star hotel.
• Fluency in English and good command of Arabic, German, French or Russian.
• Strong organizational, communication and problem‑solving abilities in a fast‑paced hospitality environment.

Required skills

• Proficiency with MS Office applications.
• Experience using Front Office programmes such as Fidelio and Opera.

What we offer

• Competitive salary.
• Duty meals (breakfast, lunch, dinner, midnight snack) and coffee breaks.
• Vacation tickets and other hotel‑provided benefits.
• Medical insurance.