Telephone Operator – Guest Experience Expert

About the role

As a Telephone Operator (Guest Experience Expert) at Aloft Abu Dhabi, you will be the first point of contact for guests, ensuring a smooth and memorable stay. You will handle a wide range of guest interactions, from answering calls and processing operational requests to assisting with luggage and transportation. The role requires you to be on your feet for extended periods, move through narrow and elevated spaces, and maintain a professional appearance in line with Marriott standards.

Key responsibilities

• Answer and direct telephone calls, process operational needs and complete guest reports.
• Assist guests with loading and unloading vehicles, transporting luggage to and from rooms or the bell area.
• Provide local area information and recommendations to enhance the guest experience.
• Maintain a safe, clean work environment, follow company policies and protect company assets.
• Uphold uniform standards, personal appearance and professional communication at all times.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior work experience required.
• No supervisory experience required.
• No specific license or certification needed.
• Ability to stand, walk and lift up to 50 lb (100 lb with assistance) and perform physical tasks such as bending, twisting and stooping.