Teller

About the role

First Abu Dhabi Bank is hiring a Teller in Dubai. The Teller delivers accurate, secure and efficient cash-counter services while ensuring a positive customer experience. The role supports branch performance through accurate transaction processing, timely service and high customer-service standards, and contributes to regulatory compliance, operational controls and the promotion of FAB products and digital banking channels.

Key responsibilities

• Process cash deposits, withdrawals, cheque deposits, transfers, foreign-currency transactions and other teller requests accurately and efficiently.
• Reconcile daily cash, valuables, vault balances and transaction records, addressing discrepancies promptly.
• Manage manager's cheques, demand drafts, telegraphic transfers, clearing items and returned items.
• Deliver professional, efficient customer service while supporting branch service and quality targets.
• Comply with FAB policies, KYC, AML, operational-risk controls, information-security standards and regulatory requirements.
• Identify suspicious or unusual transactions and escalate them to the supervisor or manager.
• Promote FAB's ATM, CDM, mobile and online banking channels and help customers adopt digital services.
• Refer customer needs and product opportunities to branch or sales colleagues.

Required profile

• High school diploma or equivalent.
• At least 2 years of banking experience in a teller or cashier role.
• Strong accuracy, integrity and attention to detail; ability to work in a high-volume, accuracy-critical environment.
• Preferred: previous experience in a retail banking branch, familiarity with foreign-currency transactions, clearing, demand drafts, telegraphic transfers or vault operations, and experience supporting branch service KPIs.

Required skills

• Cash handling, teller operations, reconciliation and transaction processing.
• Understanding of KYC, AML, fraud prevention, operational risk and regulatory requirements.
• Strong customer-service and communication skills.
• Beneficial: familiarity with digital banking channels such as ATMs, CDMs, mobile banking and online banking.