Travel Consultant – 24/7 Contact Centre

About the role

Join dnata’s Global Contact Centre as a Travel Consultant, providing 24/7 frontline support for retail, government and corporate customers. You will handle enquiries across phone, WhatsApp, email and in‑store channels, assisting with bookings, ticket sales, amendments and disruption management.

Key responsibilities

• Deliver high‑standard customer service, responding to queries promptly across all channels.
• Provide travel information, mandatory documentation guidance and destination advice.
• Convert enquiries into sales, upselling ancillary products such as tours, excursions and loyalty programmes.
• Maintain accurate records, adhere to audit standards and meet service & sales KPIs.
• Build and sustain relationships with customers and suppliers, ensuring brand‑consistent communication.

Required profile

• Minimum 12 years of schooling or equivalent.
• At least 1 year of experience in commercial, sales, reservations, ticketing, travel & tourism or customer service.
• Strong attention to detail, accuracy and ability to work flexible shifts including evenings, weekends and public holidays.
• Positive, collaborative attitude with a passion for exceptional customer experiences.

What we offer

• Attractive tax‑free salary in Dubai with travel benefits, including flight and hotel discounts worldwide.
• Opportunities for growth and development within the Emirates Group.