Account Management Specialist - Enterprise Merchants

About the role

Tabby, a FinTech that lets shoppers split payments online and in-store with no interest or fees, is hiring an Account Management Specialist in the UAE. The specialist manages a portfolio of strategic and enterprise merchants, acting as a trusted advisor who develops account strategies, identifies revenue opportunities and drives product adoption. The role calls for strong commercial acumen, analytical skills and stakeholder management, and involves leading strategic merchant conversations and cross-functional initiatives.

Key responsibilities

• Manage a portfolio of strategic and enterprise merchants, build relationships with key decision-makers and own account growth plans.
• Drive revenue growth through upselling, cross-selling and expanding Tabby's products, and own pipeline generation within the portfolio.
• Analyse merchant performance, transaction trends and product adoption, run portfolio and business reviews, and present findings to senior stakeholders.
• Lead strategic initiatives, process improvements and automation projects, and resolve complex merchant escalations.
• Act as the main coordinator for cross-functional work with Product, Marketing, Sales, Operations, Risk, Finance and Tech teams.

Required profile

• Bachelor's degree in Business, Marketing, Finance, Economics or a related field.
• 3-5+ years of experience in Account Management, Customer Success, Partnerships, Business Development or a similar client-facing role.
• Proven experience independently managing enterprise or strategic accounts.
• Experience presenting performance insights to senior stakeholders and working cross-functionally.
• Fintech, payments, BNPL, e-commerce or technology experience preferred.

Required skills

• Advanced Excel/Google Sheets; experience with Tableau, Power BI or similar analytics tools.
• Strong stakeholder management, negotiation and relationship-building skills.

What we offer

• Flexible working hours.
• Employee stock options program.
• Health insurance.
• Flexi Perks: a monetary benefit for health, well-being, education or professional development.