Account Manager – NEOBiz Business Banking

About the role

The Account Manager will be responsible for managing the NEOBiz Business Banking portfolio, ensuring delivery of financial KPIs, and providing superior customer service to corporate clients in the UAE.

Key responsibilities

• Deliver assigned financial KPIs, including revenue generation from FX, trade, guarantees, insurance and investments.
• Introduce newly opened accounts to the assigned VRM and maintain ongoing relationship management.
• Maintain portfolio quality by updating KYC, compliance and governance documentation.
• Resolve customer queries and complaints promptly, coordinating with internal departments.
• Conduct conference calls and face‑to‑face meetings with high‑potential clients and product advisors.
• Monitor and report on portfolio performance, risk and compliance, escalating any misconduct.

Required profile

• University graduate, preferably with finance, banking or mathematics background.
• 3–5 years of experience in business banking as Relationship Manager or Virtual Relationship Manager.
• Excellent knowledge of business banking products such as FX, trade finance, insurance and investments.
• Strong oral and written communication skills and a customer‑focused attitude.
• Proficient computer skills and ability to work with banking systems.