Admin Coordinator Medical Services

About the role

As an Admin Coordinator for Medical Services at dnata Travel Group, you will support the manager in ensuring smooth day‑to‑day operations of the medical services department. The role involves liaising with HR, handling employee benefit queries, and managing medical approvals.

Key responsibilities

• Liaise with HR Shared Services for onboarding and medical benefits eligibility.
• Respond to internal and external stakeholder queries on medical benefits policy.
• Record and disseminate information in line with contractual procedures.
• Administer online databases while complying with data‑privacy regulations.
• Investigate, coordinate and escalate complaints related to medical service delivery.
• Produce standard letters for member insurance and service‑provider correspondence.
• Provide accurate customer service via email and telephone, meeting agreed turnaround times.
• Review medical reports, referrals and treatment plans to verify policy coverage.
• Issue approval authorisations and guidance to contracted medical providers.
• Communicate pre‑approval status and terms to members and providers.
• Manage emergency telephone approvals and confirm coverage based on medical history.

Required profile

• Bachelor’s degree (or Honours) preferably in Nursing, Pharmacy or a related medical field.
• Minimum 4 years of experience in medical or medical‑insurance administration.

Required skills

• Clinical medical experience
• Data privacy regulations