Admin Officer - Airport Operations

About the role

dnata is hiring an Admin Officer for its airport operations in Dubai. The role manages and develops a team of administrative staff so they can deliver a consistent, efficient, responsive and customer-oriented service to an internal customer base.

Key responsibilities

• Set up and prioritise department policies, processes and procedures, and supervise the administrative team, including performance management, coaching and feedback.
• Act as first point of escalation for policy issues, resolve operational problems and improve working methods and productivity.
• Maintain personnel systems and records such as leave, sickness, injuries, promotions, disciplinary actions, attendance exceptions and Najm.
• Manage recruitment: monitor vacancies, follow up P2P advice, coordinate interviews with Recruitment and support staffing needs.
• Keep accurate data on manpower, turnover and vacancies, and build and maintain operational, financial, safety and quality databases and dashboards using Power BI and other reporting tools.
• Analyse and present data-driven reports to internal and external stakeholders.
• Provide administrative support for executive meetings: diary management, meeting rooms, minutes and follow-up on action items.
• Handle office administration: supplies, equipment, airport passes, access cards, IT requests and document formatting.
• Coordinate travel arrangements, visas, tickets, accommodation, duty travel claims and expense processing through TRIPS.
• Support special projects, training, tenders, events and campaigns, and budget and expense management.

Required profile

• Completed 12 years of schooling or equivalent.
• At least 5 years of experience in an administrative role.
• Experience managing mid-sized, customer-focused teams of 10 or more people.
• Ability to write clear, comprehensive reports.
• Advantageous: thorough knowledge of The Emirates Group's policies and practices, and proven ability to coach and motivate staff.

Required skills

• Advanced Microsoft Office, including Excel and Power BI
• Data analysis and reporting with large datasets

What we offer

• Attractive tax-free salary
• Travel benefits exclusive to the industry, including discounts on flights and hotel stays worldwide