Admissions Officer

About the role

City University Ajman is seeking a proactive and detail-oriented Admissions Officer to manage the admissions process, guide prospective students and their families, and coordinate applicants with university departments and services. The role involves direct contact with students, parents and feeder schools, keeping accurate records and supporting admissions and enrollment initiatives.

Key responsibilities

• Respond to inquiries by telephone, email, in person and online, giving advice to prospective students, parents and feeder schools
• Gather data on inquirers and enter it into the admissions database
• Ensure brochures are available in reception and waiting areas, provide marketing materials within 24 hours and invite inquirers to university events
• Arrange campus tours and handle walk-in inquiries
• Process application forms on the day they arrive and follow up on admissions inquiries
• Maintain records of current and prospective students, including test results and interview feedback
• Prepare offer and decline letters, including scholarship letters, and issue official correspondence
• Register students into programs, process scholarship applications and follow up on transfer credits
• Provide entrance test and interview schedules, and counsel new students
• Open files for newly admitted students, review data for accuracy, and hand over files to the Registration Department
• Coordinate initial visa procedures for new students and visa formalities for expatriate students with the PRO
• Register students for TOEFL/IELTS exams and enter results, and assemble student data and periodic reports
• Keep admissions statistics up to date and submit daily reports to the Registrar
• Assist with open days, school visits, exhibitions, seminars and promotional activities

Required profile

• Bachelor's degree in Business Administration, Education or a related field
• Experience in admissions, student recruitment or related academic administrative roles
• Familiarity with admissions policies, visa procedures and higher education processes is desirable

Required skills

• Proficiency in MS Office Suite and student information systems
• Strong organizational, communication and interpersonal skills
• Ability to manage multiple tasks accurately and with attention to detail

What we offer

• Equal opportunity employer with a positive workplace culture
• Medical support, dietary guidance and health check-up campaigns
• Generous annual leave, training and development programs, and employee events
• Annual airfare allowance and a rewards and recognition program