Airport Operations Control Center Analyst (Talent Pool)

About the role

We are looking for an Airport Operations Control Center (AOCC) Analyst to support the coordination of resources on site from the designated Airport Operations Control Centre. The role acts as the central integrator with the airport data centre, providing communication with stakeholders and sharing information with frontline staff, primarily duty CX Team Leaders.

Key responsibilities

• Ensure efficient, continuous customer services are available on site 24/7 and monitor resources from the AOCC.
• Handle changes in airport demand quickly, coordinating with management and frontline staff.
• Coordinate and respond to issues on duty, acting as the first point of escalation for AOCC‑related matters.
• Document and report operational procedure changes, managing stakeholder concerns.
• Work within a 7‑day/24‑hour shift rota, including holidays, and adjust rosters as needed.
• Provide training and guidance on systems and processes to new personnel and cover colleagues during illness or holidays.

Required profile

• Up to 5 years’ experience within an airport operations environment.
• Minimum 2 years’ experience as a data, system, business or information analyst.
• Experience in performance analysis, management, reporting and attribution.
• Up to 2 years supervisory or team‑leader experience.
• Proven experience using customer service, tracking or rostering systems.