Arabic Customer Support Specialist – Remote

About the role

We are looking for an Arabic‑speaking Customer Support Specialist to join our remote team. You will be the primary point of contact for customers, providing clear, professional assistance via email, chat, or phone, and helping to create positive experiences with our products and services.

Key responsibilities

• Respond to customer inquiries in Arabic (and English when required) through email, chat, or phone.
• Provide accurate information about products, services, and processes.
• Troubleshoot common issues, identify root causes, and guide customers to solutions.
• Escalate complex cases to the appropriate internal teams.
• Document all interactions in the CRM system and keep customer records up to date.
• Maintain quality standards, handle complaints with empathy, and flag recurring issues for improvement.
• Collaborate with internal teams, attend training sessions, and stay informed about product updates.

Required profile

• Fluent in written and spoken Arabic with good English proficiency.
• Strong communication, empathy, and patience.
• Ability to multitask in a fast‑paced environment.
• Self‑motivated and able to work independently from a remote location.

Required skills

• Experience with CRM systems (preferred).

What we offer

• Competitive compensation and performance‑based incentives.
• Flexible remote working schedule.
• Training and onboarding support.
• Opportunities for career growth within customer support.
• A supportive, collaborative remote team environment.