Assistant Front Office Manager

About the role

The Assistant Front Office Manager supports daily front‑desk operations at a Marriott hotel in Dubai, ensuring smooth guest check‑ins, accurate billing, and high service standards. This role combines guest‑facing duties with team leadership and administrative responsibilities.

Key responsibilities

• Process guest check‑ins, verify identity and payment, assign rooms, and issue keys.
• Maintain accurate guest accounts, enter Marriott Rewards data, and ensure rate codes match market standards.
• Handle all payment types, vouchers, paid‑outs, and balance cash receipts at shift start and end.
• Compile daily reports, cashier and closing logs, and manage contingency lists.
• Respond to guest requests, coordinate with other departments, and follow up to confirm completion.
• Assist management with staff training, evaluation, counseling, and motivation.
• Uphold safety, security, and loss‑prevention procedures, reporting incidents as needed.
• Maintain professional appearance, confidentiality, and compliance with company policies.

Required profile

• Strong customer‑service orientation with a professional demeanor.
• Ability to work extended periods standing, walking, or lifting up to 10 lb.
• Excellent communication skills, both verbal and written.
• Attention to detail and ability to follow standard operating procedures.

Required skills

• Proficiency with computer and POS (point‑of‑sale) systems.

What we offer

• Opportunity to work with a global hospitality leader.
• Career development and training programs.
• Competitive benefits package.