Assistant Manager Housekeeping

About the role

The Assistant Manager Housekeeping supports the daily operations of the housekeeping department at Atlantis, The Palm, a luxury resort in Dubai. Reporting to the Housekeeping Manager, the role ensures efficient room turnover, high cleanliness standards, and memorable guest experiences across 1,544 rooms and public areas.

Key responsibilities

• Coordinate staffing, rosters, shift briefings and productivity tracking for the housekeeping team.
• Conduct quality audits of guest rooms and public areas to maintain resort standards.
• Manage HotSOS requests, preventive maintenance coordination, deep‑cleaning schedules and supply controls.
• Collaborate with Front Office, VIP Services, Guest Services, Facilities and Maintenance to ensure seamless arrivals, stay‑overs and departures.
• Lead colleague engagement, coaching, performance management and training initiatives.
• Ensure compliance with health, safety and regulatory requirements.

Required profile

• Graduate degree in Hotel Management or a high school diploma with at least two years of experience in a similar role within a five‑star luxury hotel.
• Fluent English communication and strong interpersonal, organizational and leadership abilities.
• Customer‑service orientation with a proactive approach to guest satisfaction.

Required skills

• Proficiency in Microsoft Office.
• Experience using the HotSOS housekeeping management system.