Assistant Manager - Housekeeping

About the role

Park Hyatt Dubai is looking for an Assistant Manager - Housekeeping to support the efficient management of daily housekeeping operations. The role ensures guest rooms, public areas and back-of-house spaces consistently meet the property's standards of cleanliness, presentation, hygiene and guest comfort, while assisting in leading the housekeeping team and coordinating room readiness.

Key responsibilities

• Support the Housekeeping Manager/Director of Housekeeping in overseeing daily operations across guest rooms, suites, public areas and back-of-house spaces.
• Coordinate room assignments, cleaning priorities and colleague deployment according to occupancy, arrivals, departures, VIP movements and operational needs.
• Inspect guest rooms, suites, corridors, pantries, public areas and service areas regularly to ensure quality standards.
• Monitor room-cleaning progress so arrival rooms, priority rooms and VIP accommodations are inspected and released on time.
• Lead, train, coach and develop Team Leaders, Room Attendants and other colleagues, and conduct daily briefings on occupancy, priorities, VIP arrivals and guest preferences.
• Work closely with Front Office, Engineering, Laundry, Security and other departments on room readiness, maintenance, linen and guest requests.
• Ensure VIP rooms, suites and amenities are prepared accurately and within deadlines, and handle guest requests and service recovery professionally.
• Monitor staffing levels, rosters, attendance, productivity and overtime, and control linen, supplies, cleaning materials and inventories to minimise wastage.
• Report maintenance defects, safety concerns and security issues, and ensure compliance with hygiene, chemical handling, safety and key control procedures.
• Support budgeting and cost control, assist with performance reviews, recruitment and onboarding, and review guest feedback and inspection results to drive improvements.
• Keep pantries, linen rooms, offices and storage areas organised and secure, and cover the department in the manager's absence.

Required profile

• Bachelor's degree or diploma in Hospitality Management, Housekeeping Operations, Hotel Management or a related discipline.
• Minimum 4-5 years of relevant housekeeping experience, including at least 1-2 years in a supervisory or assistant managerial role in a luxury hospitality environment.
• Proven leadership experience supervising Team Leaders and Room Attendants, with strong attention to detail, organisation, communication and guest relations.

Required skills

• Strong knowledge of housekeeping operations, room inspections, linen management, inventory control, chemical handling and workplace safety.
• Proficiency in Microsoft Office, property-management systems and housekeeping applications; knowledge of budgeting and cost control is preferred.