Assistant Manager - Ticket Office

About the role

Wynn Al Marjan Island is seeking an Assistant Manager to support the operations of its Ticket Office. The role involves overseeing ticketed events, managing software and hardware issues, and coordinating with internal teams to ensure smooth show execution.

Key responsibilities

• Assist in day‑to‑day management of the Ticket Office and its staff, including ushers.
• Build, program, maintain and modify ticketed events in the ticketing system.
• Troubleshoot ticketing software and hardware problems.
• Monitor online ticket sales, generate and distribute daily sales and front‑of‑house reports.
• Process executive, promoter, marketing and artist ticket orders.
• Prepare settlement reports for nightly shows and run‑of‑show periods.
• Support scheduling, payroll and disciplinary actions in the manager’s absence.
• Liaise with ticket system partners, concierge, front desk, advertising and event producers to guarantee successful events.

Required profile

• High school diploma or equivalent.
• At least three years’ experience in ticket office management, preferably with large ticketing partners.
• Experience managing unionised staff.
• Ability to work under pressure and handle stressful situations.
• Strong organisational and staff‑management skills.

Required skills

• Proficiency with Ticketmaster or similar large‑scale ticketing platforms.