Associate Director, Brand Operations (Luxury Hospitality)

About the role

Jumeirah is seeking an Associate Director of Brand Operations to lead the delivery of a consistent, elevated brand experience across its Signature restaurant portfolio. This senior role will shape guest journeys, ensure operational excellence, and support the brand’s luxury positioning.

Key responsibilities

• Lead the delivery of an elevated and consistent brand experience across Signature restaurants, translating each concept into a distinct, refined guest journey.
• Embed operational brand standards across service touchpoints, OS&E, uniforms, collateral and in‑restaurant presentation, protecting Jumeirah’s luxury positioning.
• Drive opening and relaunch readiness for restaurant concepts, aligning creative, operational and guest‑facing elements before launch.
• Partner with Restaurant GMs, F&B Operations, Culinary, Marketing and Design teams to ensure concept intent is practical, deliverable and consistently experienced by guests.
• Use audits, feedback and on‑site observation to identify gaps, improve the guest journey and strengthen satisfaction, repeat visitation and reputation.
• Champion detail, quality and readiness across the portfolio, ensuring the experience promised by Marketing and Sales is delivered in the restaurant.

Required profile

• 8+ years’ experience in luxury restaurant or hotel operations, guest experience or brand operations.
• Minimum 2–3 years managing standards or openings across multi‑outlet environments.
• Proven experience in pre‑openings, concept rollouts or brand implementation.
• Strong operational understanding across different restaurant concepts and formats.

Required skills

• Experience in pre‑openings, concept rollouts or brand implementation.
• Strong operational understanding across diverse restaurant concepts and formats.
• Detail‑driven with a passion for delivering consistent luxury experiences at scale.

What we offer

• Supportive and inclusive work environment.
• Learning & Development programmes and clear career pathways.
• Opportunities for internal mobility within a global network.
• Comprehensive healthcare and rewarding financial incentives.