AVP, Customer Services (Emiratized)

About the role

First Abu Dhabi Bank is hiring an AVP, Customer Services (Emiratized) to manage the Middle Office and Client Services function within Global Private Banking, Brokerage and FAB Securities. The role supports the Middle Office and Client Services team and operates within Group policies, organizational governance frameworks and the approved authorization matrix.

Key responsibilities

• Support the Middle Office and Client Services team individually and collectively toward improved performance and quality.
• Identify and prioritize problems and solve them promptly and effectively.
• Regulate on all matters related to policy and procedures.
• Supervise the entire Middle Office and Client Services teams across FABS Dubai Branch.
• Suggest and carry out corrective measures where appropriate.
• Support internal and external audits by fulfilling their demands and providing the required client-related paperwork.
• Consult with and support the regulator (SCA) on client-related needs and paperwork.
• Oversee the institutional desk for client services and middle office so that policies and procedures are followed throughout FABS.

Required profile

• Bachelor's degree in Business Administration.
• Five (10+) years of experience in the financial services industry (brokerage, equity, investment and financial markets).
• In-depth understanding of SCA and market rules and regulations.
• Extensive experience in an analytical role.
• Ability to raise and escalate critical issues so that a solid action plan is developed to resolve daily operational issues.
• Ability to plan and prioritize work, manage and communicate status and meet agreed schedules and deadlines.
• Strong working knowledge of local market products and services.