Billing & Collection Officer

About the role

The Billing & Collection Officer is responsible for ensuring accurate invoicing, timely payments, and effective resolution of billing issues for both individual and corporate customers.

Key responsibilities

• Manage and analyse accounts, invoices and payments, ensuring all entries are correct.
• Process adjustments and reversals for incorrectly billed items or payments.
• Investigate and resolve billing disputes, discrepancies and customer inquiries.
• Prepare and process refund requests for customers or the company.
• Reconcile accounts for individual customers and companies.
• Escalate new issues to upper management when an action plan is required.
• Monitor daily reminder notice system sent to customers via various channels.

Required profile

• Minimum 3 years of experience in billing, collections or related finance functions.
• Bachelor’s degree.
• Fluent in English.

Required skills

• Strong analytical abilities for account reconciliation.
• Proficiency in handling billing adjustments and reversals.
• Experience investigating billing disputes and processing refunds.
• Ability to monitor and manage reminder notice systems.