Branch Supervisor - Wellness and Beauty Centre

About the role

A health and wellness company in Dubai is looking for a Branch Supervisor to run its wellness and beauty centre. The supervisor oversees day-to-day operations, ensures compliance with DHA regulations, drives sales and profitability, leads a team of therapists and support staff, and handles inventory, reporting and financial controls.

Key responsibilities

• Oversee daily branch operations, including the front desk, opening and closing and adherence to company standards
• Manage staff schedules and attendance, optimise appointment scheduling and maintain a clean, well-stocked facility
• Ensure full compliance with DHA salon regulations, including hygiene, sterilisation, licensing, permits and safety protocols, and run regular internal audits
• Deliver a first-class client experience, handle enquiries, complaints and Google reviews, and improve client retention and satisfaction
• Drive retail and service sales, train staff on treatments, products and promotions, and monitor sales performance and local marketing opportunities
• Supervise and coach therapists and support staff, including daily briefings, team meetings, disciplinary matters and conflict resolution
• Manage inventory, minimise wastage, track KPIs such as revenue and client retention, manage cash handling and petty cash, and identify cost-saving initiatives

Required profile

• Minimum 3-5 years of experience in a supervisory role within a beauty, wellness or medical aesthetics centre
• Diploma in Beauty Therapy, Business Administration or a related field preferred
• Strong understanding of DHA regulations for salons and wellness centres
• Sales-driven, with a proven track record in revenue generation

Required skills

• Leadership and team management
• Excellent communication and customer service skills
• Problem-solving and ability to handle operational challenges
• Proficiency in scheduling and CRM systems