Business Applications Specialist - Microsoft Dynamics 365 F&O

About the role

This role is the onsite subject matter expert for Microsoft Dynamics 365 Finance & Operations (D365 F&O) in Dubai. It provides functional and technical support, enhancement, administration and continuous improvement of D365 F&O, supporting business users across Finance, Procurement, Sales, Supply Chain, Manufacturing, Warehousing, Retail and related functions. It also supports key integrations, reporting platforms and Oracle transformation initiatives, ensuring reliable operations, governance and business continuity across UAE, BSA and related entities.

Key responsibilities

• Provide day-to-day functional and technical support for D365 F&O, manage incidents, service requests, enhancements, problems and user support, and coordinate deployments and releases via Azure DevOps and Microsoft Lifecycle Services (LCS)
• Monitor system performance, batch jobs, workflows, integrations and critical transactions, and support Feature Management, Electronic Reporting and the Data Management Framework
• Support business processes such as General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Costing, VAT, procurement, sales orders, inventory, warehouse, production control, quality, retail/POS and master planning
• Support D365 F&O, Oracle HR Self Service, Oracle Demand Management Cloud, SalesWorx, Shopify, Shipsy, Burq, eMRI, Atlas, ContentVerse and POS solutions, including API, e-commerce, logistics and 3PL integrations
• Manage security roles, access reviews, segregation of duty, workflows and approvals, and master data (customers, vendors, items, warehouses, financial dimensions); support audit, security, tax, financial-control and UAE e-Invoicing requirements
• Support Power BI, operational reporting, dashboards and business analytics; SSRS knowledge is highly desirable
• Coordinate user acceptance testing, releases, hotfixes and environment refreshes, identify process automation, and maintain application documentation
• Act as operational backup for the BSA Business Applications Manager, keep documentation up to date and ensure knowledge transfer and continuity of operations

Required profile

• Bachelor's degree in Information Technology, Computer Science, Information Systems or a related discipline
• Minimum 7 years of experience supporting ERP and enterprise applications
• Experience supporting D365 F&O in FMCG, food manufacturing, distribution or retail is highly preferred
• Experience in ERP transformation or migration projects is an advantage

Required skills

• Strong hands-on experience with Microsoft Dynamics 365 Finance & Operations and multiple D365 modules
• Security, workflows, batch jobs, deployments, integrations, UAT and data management
• Power BI and SSRS (highly desirable)