Business Support Officer

About the role

The Business Support Officer provides essential administrative and liaison services to ensure smooth business continuity while adhering to cost‑effective policies and procedures. This role works closely with internal units and external authorities to maintain compliance, optimise costs, and deliver high customer satisfaction.

Key responsibilities

• Maintain measurable service level metrics and ensure compliance with SLAs for business units.
• Coordinate with legal, operations, and government authorities (e.g., water, electricity, CNIA, GHQ, telecom, economic development, chamber of commerce) for permits, licenses, and registrations.
• Process and renew security passes for personnel and vehicles, manage vehicle registration renewals, and obtain necessary NOCs.
• Oversee company license renewals, rent committee matters, labor accommodation contracts, and related government filings.
• Facilitate employee‑related cases with police and other authorities, and support legal case follow‑up.
• Manage office operations in line with workplace policies and assist with land acquisition and building permit processes.
• Identify and implement process improvements, cost‑saving initiatives, and technical solutions to enhance business performance.

Required profile

• Strong understanding of government regulations and compliance procedures.
• Excellent coordination and communication skills with internal teams and external agencies.
• Ability to manage multiple administrative tasks, track deadlines, and ensure timely renewals.
• Proactive attitude towards cost optimisation and service quality improvement.

Required skills