Call Center Agent – Automotive Outbound Sales

About the role

We are seeking a dynamic Call Center Agent to join our automotive division in Dubai. The role focuses on outbound calling to generate leads, book test drives, and schedule service appointments while delivering a professional customer experience.

Key responsibilities

• Make outbound calls to potential customers from internal lead databases.
• Present automotive services, offers, and vehicle options confidently.
• Identify client needs and propose suitable vehicle or service solutions.
• Book test drives, service appointments, or showroom visits.
• Maintain accurate conversation logs and outcomes in the CRM.
• Meet daily and monthly KPIs for calls, conversions, and bookings.
• Record all activities in the CRM and provide feedback on scripts.
• Coordinate with sales and service teams for quality lead handling.
• Participate in regular product and sales training sessions.

Required profile

• Proven experience in outbound calling, telesales, or similar roles (automotive experience preferred).
• Strong verbal communication and objection‑handling abilities.
• Fluency in English; Arabic is a plus.
• Positive, target‑driven attitude with the ability to work under pressure.

Required skills

• Familiarity with CRM tools and documentation processes.

What we offer

• Base salary of AED 3,500 per month.
• Performance‑based incentives ranging from AED 1,500 to AED 5,000 monthly.
• Visa sponsorship, medical insurance, and ongoing training.
• Full‑time, on‑site position in Dubai with a transparent incentive structure.